Rental Terms and Conditions
To ensure availability, Baby Aboard recommends reserving your equipment as soon as you know your travel dates. Orders placed on-line within 48 hours of the delivery date should be followed up with a phone called to Baby Aboard at (808) 393-7612. You must receive an email confirmation for your order to be processed and delivered. You may also check confirmation by calling us.
It is understood that full size cribs must be assembled and disassembled by the delivery person and cannot be assembled or disassembled by the renter, nor can they be moved by the renter from the location at which they are assembled.
Depending on your destination there is generally a 3 hour time window needed for all deliveries and pick-ups of baby equipment. Delivery times are not guaranteed due to traffic, weather, and other forces beyond our control. We try our best to accommodate each client with his/her requested time frame. Full size cribs must be assembled and disassembled by the delivery person and cannot be assembled or disassembled by the renter. If no one is available at the location during your designated delivery or pick up time windows there will be an attempt to reschedule with an additional fee. For all Hotel deliveries, items will be available for pick up at the bell desk with the exception of orders that include wooden cribs. For orders that include a wooden crib, delivery will need to take place in the room where the crib will be used.
Addition fees will apply for after hour service.
Payments are accepted by all major credit cards or in cash. Your card information is needed to hold your reservation and will be charged at the time a reservation is confirmed. If you’re paying with cash, it will still be necessary to have a credit card on file with the cash due at the time of delivery.
Cancellations & Early Termination
Travel plans can change. There are no charges on orders canceled prior to 48 hours of the delivery date. Orders cancelled within 48 hours of the delivery date will be charged 50% of the original order. No refunds will be made after delivery has been attempted or for any unused rental days in the case of early return. Partial orders canceled during the stay will incur an additional pick-up fee of $35.
Damages/ Lost or Stolen Products
With the exception of high chairs it is highly recommended that no food or leaky bottles be given to children while using the equipment. Products must be returned in the condition received. There will be an additional $25.00 – $50.00 cleaning charge if the item is returned in dirty condition. If the words “eww,” “yuck,” “gross,” “disgusting” or “uh-oh” are used by our team, you can look forward to a charge.
The renter is responsible for loss or theft of rental equipment and agrees to pay for any replacements needed. Products must be returned with all accessories and parts intact and in proper working order. Any excess damage to rental equipment aside from normal wear will be repaired or replaced (depending on the condition) at the expense of the renter. Any additional fees resulting from loss, theft, repair or replacement will apply to the credit card on file. If your baby is teething, we highly recommend you use crib guards.
Safety & Cleanliness
Safety is a primary concern when renting baby equipment. All products are up-to-date and meet current federal safety standards. Products are checked and replaced as needed with a focus on the changing baby industry. For more information on product safety please see the Consumer Products Safety Commission at see www.cpsc.gov.
Our standard of hygiene is exceptional. We have specifically purchased easily cleaned and maintained products. All equipment is properly inspected, cleaned and sanitized after every rental.
Car Seat Installation
Sorry but car seats cannot be installed for you. Information on installing car seats are generally posted on the car seats themselves. Local fire stations can also install car seats.
Helpful links: Child Passenger Safety Contacts